I would like to set the record straight.
I was not complaining.
It was, and is, a simple and honest question: "What is the expected support
response time?" And one to which I have still not yet gotten much of an
answer. (A sample of 1 is not what I would call large).
So, all you developers out there who have submitted questions, what response
time(s) have you experienced? Or Palm, what response time are you
(realistically) targeting?
-robert mckenzie
<[EMAIL PROTECTED]>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Dave
> Lippincott
> Sent: Thursday, February 01, 2001 6:26 AM
> To: Palm Developer Forum
> Subject: Re: Support response time
>
>
> >This is
> > many orders of magnitude better than the complete lack of response
> described
> > in the recent posts by Robert McKenzie and Dave Lippencott.
> I didn't intend to imply that there is complete lack of response
> on the part
> of Palm, just that my questions sent to devsupp this past summer have gone
> unanswered. And since I can't remember the question, its quite likely it
> has long since been answered by someone on the forums.
>
> I feel the support I've gotten from Palm as a developer has been
> better than
> the combined support from every other development environment
> I've ever used
> in my x-teen years of software development. The only criticism I
> have (and
> please consider it to be the constructive type) is Palm needs better
> developer relations for non-technical issues, such as someone available to
> us to resolve program(non-code type) issues in the Pavilion. i.e. I can no
> longer get into programs I've already have singed NDAs for and have had
> previous access to. (hint, hint, nudge, nudge to any Palm administrators
> that may be lurking about).
>
>
>
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