This answer is based upon my experiences sending e-mail to devsupp, getting
an auto reply back with the case number and getting resolution. I've had
limited contact via e-mail to devsupp as most of my questions can be
answered here. Any other issues I've been able to work around. I've found
that unless I sent in a "tickler" e-mail of "Hey.. I'm here and still
waiting", I did not hear from them. After sending in my reminder e-mail, my
issues were quickly resolved afterwards. I'm sure other developers have
different experiences though.
As far as "expected support response time", I think you are asking for
what's the service level agreement for devsupp? I don't think one exists but
I could be wrong. Any devsupp engineers than can chime in, add what you can.
> It was, and is, a simple and honest question: "What is the
> expected support
> response time?" And one to which I have still not yet gotten much of an
> answer. (A sample of 1 is not what I would call large).
>
> So, all you developers out there who have submitted questions,
> what response
> time(s) have you experienced? Or Palm, what response time are you
> (realistically) targeting?
>
> -robert mckenzie
> <[EMAIL PROTECTED]>
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