> I tried to Hotsync my Palm Pilot one day and nothing happened. The Palm
> displayed a message that read that it couldn't establish a connection to
the
> computer.
>
> The first thing I did was to check the connections, did some hard resets,
> and then I installed the latest version of Palm Desktop. It still didn't
> work. Then I booted into my Windows 98 partition and tried it there.
Still
> no luck. After this I took my Palm and cradle to my other computer. I
> installed Palm Desktop 4 and tried to hotsync it. The same problem
existed.
>
> At this point I'm positive it's a problem with the cradle.
>
> I go to my local computer store and buy a new Cradle. I bring it home and
> test it on both machines. No luck, and I return the Cradle. Now I think
> I've narrowed the problem down to the Palm having a problem with it's
> "hotsync" aspect.
>
> I get the palm replaced under warranty, and I go to test it on my system.
> It didn't work! Now I'm seriously confused. I grab my computer, do a
total
> system format and test it. Still didn't work. (I even bought a new mouse
> to free up a serial port, just incase.)
>
> So now at this point I'm totally confused. I search through the palm
> website and find an article on how to test if the cradle is faulty. I use
> Hyperterminal and connect to COM1, and press the HotSync button on the
> Cradle. Nothing appears on the screen. According to the article, if this
> happens, it's a cradle problem.
>
> I also noted during the Palm Desktop 4 setup, it didn't "automatically"
> detect my Palm Pilot, but it found an Available COM port.
>
> Now from this crazy running around, I've narrowed it down to 3 scenarios.
> 1) My first guess of it being a damaged Cradle was correct, and the one I
> purchased was also damaged.
> 2) Both the Palm and Cradle were damaged, and both needed to be replaced.
> 3) My replaced Palm Pilot is also damaged.
>
> So these are the summation questions I put to you guys and gals:
>
> - Have you seen anything like this before?
> - Do you know of another procedure or test I could do to know for sure
what
> is going on?
>
> Any ideas would be VERY much appreciated!
My guess would be that the COM port on your first PC blew the serial ports
on both your Palms.
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