They said that there is no problem with T3 and they didn't get the same problem:
Dear Aryldo,
Thank you very much for your inquiry. I understand that when you power off the Palm(TM) Tungsten(TM) T3 handheld and then power on after a Reset the speed of handheld is changed and everything runs slower then before powering off of the handheld.
Aryldo, we have verified at our end and there is not such issue with the Palm Tungsten T3 handheld.
This issue may be caused due to some conflicts of the third party application with the Palm OS on your Palm handheld. To resolve the issue, you may need to backup your User data, perform a Hard Reset, rename the Backup folder and change the conduit actions in HotSync� Manager. A Hard Reset restores all the Preferences and other settings on the Palm(TM) handheld to their factory default settings. Renaming the Backup folder will not allow transfer of third-party applications responsible for the issue. To complete these steps, please do the following:
*Backup the User data folder*
NOTE: Performing a Hard Reset will erase all data on your Palm handheld. I suggest performing a HotSync� operation to back up all data
to your computer first. If you are unable to synchronize, or you wish to make a backup copy of your Palm handheld User information, please perform the steps mentioned below:
NOTE: I suggest you perform a HotSync� operation first, so that the information is up-to-date before backing up the User folder.
1. Double-click 'My Computer' on the Microsoft(R) Windows(R) Desktop and open the C: Drive.
2. Open the "Palm" or "Pilot" folder. If you are unable to locate the Palm folder, open the Program Files folder and then the Palm folder.
3. Right-click the User folder and select Copy.
NOTE: The User folder will be a truncated version of your User name.
4. Minimize the current open windows.
5. Right-click an empty location of your Windows Desktop and select Paste.
You should now see a backup copy of your User folder on the desktop. If
you do not see a backup, please repeat steps one through five, until the
backup is visible. If you have more than one Palm handheld user synchronizing their information using the same computer, I suggest repeating steps one through five for each user.
*Performing a Hard Reset*
1. Hold down the power button on the front panel of the Palm handheld.
2. While holding down the power button, use the reset tip tool, or the tip of an unfolded paper clip (or similar object without a sharp tip), to gently press and release the reset button.
3. Wait for the Palm Powered(TM) logo to appear; then release the Power button.
4. When a message appears on the Palm handheld screen warning that you are about to erase all the data stored on your Palm handheld.
5. Press Up on the navigator to complete the Hard Reset and follow the on screen instructions and proceed to set up the Palm handheld by following the on-screen instructions.
6. A Setup screen should appear. You will need to follow the setup and ensure that you tap the exact center of each "X" target that appears.
*Rename Backup folder*
1. Double-click My Computer on your Windows� desktop, and open the C: Drive.
2. Open the Palm folder and select the User folder. If you are unable to
locate the Palm folder, open the Program Files folder and then the Palm folder.
NOTE: The User folder will be a truncated version of your User name.
3. Right-click the Backup folder and select Rename.
4. Title the folder 'Backup2' and hit [Enter].
*Change Conduit Actions*
1. Click the HotSync Manager icon in the lower-right corner of the computer screen and select Custom.
2. Highlight the Date Book conduit and click Change.
3. Select 'Desktop overwrites handheld' for the action and click OK.
4. Repeat steps two and three for the Address Book, Memo Pad and To Do List. Ensure that the System conduit is set to 'Handheld overwrites Desktop'.
5. Once all of the conduits have been changed; click Done.
6. Perform a HotSync operation to transfer the data onto the Palm device.
For further questions you may send another e-mail message or use our telephone support at:
(847) 262- PALM (7256)
PLEASE NOTE: Palm handheld products may be subject to a telephone technical support fee of $25 per incident after 90 days from the date of
purchase. However, if it is determined your handheld requires repair or
if we are unable to resolve the issue, this fee will be waived.
U.S. customers may also purchase the Palm On Call Plan, which provides a
full year of telephone technical support. For more details about this plan, please visit our Web site at:
http://warranty.palm.com
To learn more about Palm handhelds, software updates, set up guides and other solutions, be sure to visit the Palm, Inc. support web site at:
www.palm.com/us/support
Please take some time to complete the Customer Satisfaction Survey that will be e-mailed to you for this case. Your response will help us in our ongoing effort to continually improve our customer support services.
Thank you!
Sincerely, Jason N
Dinho
Ron Nicholson wrote:
A few more questions regarding T|T3 units which slow down after a power cycle:
- Are System Sounds (or any other sounds) enabled? - Did the T3 "beep" when woken-up? - If not, does the performance change after running an app which plays music? (or any other sampled sounds, either after reset or after a power cycle). - Does performance change after performing a HotSync? - Does performance change after beaming over Ir, or changing the Ir preferences? - same question about Bluetooth...
Thanks for the fishing expedition,
Ron Nicholson
HotPaw Productions
<http://www.hotpaw.com/rhn/palm>
------Original Message ------
On Thu, 16 Oct 2003 15:09:46, Hildinger, Robert writes:
Okay,
With regard to the speed loss that is occuring over power cycles on the T3, I've performed some experiments to try and isolate the cause, and sadly I've been unable to do so as yet. I thought some of you might find the results interesting anyway and can draw your own conclusions...
The first thing I did was try to see if there was any change in the LCD configuration before and after a power cycle when the T3 was in a freshly reset mode. I recorded the values of all the LCD configuration registers before the power cycle and then compared them to the after-cycle values. There was no significant change in any of the registers.
I tried the same thing with the memory controller and the OS timer and pulse width modulator registers. Same result...
Since these test didn't reveal the cause of the slowdown, I tried a slightly different tack. I created the following extremely complex armlet [ ;-) ] as a direct test of the processor speed:
UInt32 ARMlet_Main(const void *emulStateP, UInt8 *userData68KP, Call68KFuncType *call68KFuncP) { UInt32 x,tval1,tval2; volatile UInt32 *treg;
treg = (volatile UInt32*)0x90A00010;
tval1 = *treg; for (x=0;x<1000L;x++) { } // simple delay loop tval2 = *treg;
return tval2-tval1; }
I turned off all optimizations so CW9.2 wouldn't optimize away the delay loop. The register at 0x90A00010 is the OS timer counter and runs at 3.6864 MHz. The following results using this armlet over multiple passes were observed:
Freshly Reset T3: 29, 29, 29, 29, 29, 29, 28, 29, 29, 29 ...
T3 after Power cycle: 29, 29, 44, 45, 233, 44, 229, 29, 29, 44 ...
The results above are fairly intriguing in that 29 counts of the 3.6864 MHz counter is approximately 7.9 microseconds, which should be small enough to fit in a single OS time slice.
I invite your comments and interpretation...
-Robert
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