Thought this might be of interest to some of you. While working with Oracle on the renewal of our OS support contract, I was just told the following:
"Oracle has changed their stance on Firmware and they will cover Firmware support under OS coverage" Stanley E. Laufer Network Administrator School of Library and Information Science San Jose State University ---------- Forwarded message ---------- Date: Thu, 22 Apr 2010 09:20:45 +0200 From: Jan Holzhueter <[email protected]> Reply-To: "PCA (Patch Check Advanced) Discussion" <[email protected]> To: [email protected] Subject: Re: [pca] Fun with entitlement again Hi, just a small Update on the Firmware Topic: I found a System that still has hardware warranty ( Thanks to the X4150 which has a 3 Year Warranty :) ) and called the Support and asked them for the warranty Number as written here: http://wikis.sun.com/display/SunSolve/How+Entitlement+Works#entitlements Warranty Customers. To find out your warranty contract number, call your local support center and provide your serial number, the agent can look it up to provide a warranty contract number. The Support didn't know yet why I would need that number but they gave it to me anyway. Added that Number to my account and it works again :) Jan
