At 9:16 AM -0500 12/18/2002, Alan Miller wrote: >I have a friend with road runner that is having a connectivity problem >(triad.rr.com) using OS 8.6 on a 7500 w/G3 upgrade > >She had a problem connecting in April for a day and has not had a >problem since. Then this month she was off line for 2 days a few weeks >ago, then everything worked fine for a few weeks. Then 2 days ago she >was unable to connect till late last night. The modem has all the lights >on but she can't connect. RR told her it is her ethernet card (she is >using the built in ethernet in the 7500 using the RJ45 connector). > >RR is trying to tell her she needs to replace her ethernet card....... > >Will the ethernet connection act like that? Work for weeks and months >and then not work for a few days? Then work again then stop and then >work again? > >Seems to me RR is trying to put the blame off themselves and on to her >computer. Currently she is back on line as the cable tech was going come >out at 1 and test her modem connection (which she can now say works as >she's online) and I was going to go out this morning, while it was not >connecting, and test the ethernet port with my laptop. No sense in my >testing it now that she is back on line........ it seems to work..... > >Anyone seen anything like this before? Could the ethernet system in the >7500 be slowly going bad or do you RR is trying to just deflect the >blame? wouldn't the ethernet just quite and not work any more. She went >through all the normal things with RR's phone tech people, even getting >past the lower level helpers and to a tier 3 tech support person...... >with them insisting it's the ethernet card.
Unless your friend is changing the software around strangely or something is very wrong with the hardware, no the Ethernet port wouldn't come and go like that. It might be a problem with DHCP. Have her check the TCP/IP control panel and see if the IP address and Router address numbers there start with 169. If so then it indicates that the computer was unable to contact the DHCP server and get a proper address. -- Clark Martin Redwood City, CA, USA Macintosh / Internet Consulting [EMAIL PROTECTED] "I'm a designated driver on the Information Super Highway" -- PCI-PowerMacs is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Sonnet & PowerLogix Upgrades - start at $169 | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> PCI-PowerMacs list info: <http://lowendmac.com/lists/pci-powermacs.shtml> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive:<http://www.mail-archive.com/pci-powermacs%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
