At 09:10 PM -0500 02/11/2003, [EMAIL PROTECTED] wrote:
>1. Got my Charter Cable Modem
>2. Got my PowerMac 7300/200, w/ OS 7.6.1...
>...BUT NO CONNECTION TO THE INTERNET using either AOL or Netscape Nav!

Ahm guessing you're using Open Transport here, and haven't switched 
to MacTCP (classic networking)...

Two possible points of failure...

1)  Your internet connection isn't functional.  This covers 
everything from the modem not able to completely initialize to being 
improperly provisioned (its MAC addess not being authorized, in your 
ISPs database, to talk).

2)  An inability to obtain a proper IP lease by DHCP.  Early versions 
of Open Transport, particularly those that work with OS 7, had very 
buggy DHCP Client implementations, making it impossible or very 
difficult to get a valid DHCP lease from most standard DHCP server 
implementations.  About the only fix for this is to either upgrade 
your OS or get a static configuration from your ISP.


First thing to do is to make sure everything is set-up correctly...

1.  Make sure the TCP/IP control panel set to use DHCP.  Under the 
Options button, TCP/IP must be active and *uncheck* Load Only When 
Needed.

2.  Shutdown your Mac.

3.  Connect the cable modem to the Mac.

4.  Power-cycle the cable modem.  Do this by unplugging it, NOT by
using its power switch!  Leave it unplugged for at least 30 seconds to
a minute.  This is to make sure it "forgets" its IP lease, the last
MAC address it saw, and other parameters.

5.  After plugging the cable modem back in, WAIT for it to fully
synchronize with the cable system (all lights solid green).

6.  Boot your Mac.

[I recommend leaving the modem running 24/7.  This way the modem is 
always synchronized before your other equipment boots, and DHCP lease 
is renewed on a timely fashion.  Additionally, if the cable company's 
DHCP servers should die, you won't be stuck, in the short term, with 
no connectivity at all (until your lease totally expires).]

After your Mac has finished booting, open the TCP/IP control panel 
and see if it has obtained a proper lease.

If it HASN'T, obtain from your ISP a static setup - ip address, 
hostmask, gateway address, and at least two DNS addresses.  (Note 
that the DNS addresses obtained via DHCP will NOT show up in your 
TCP/IP control panel - that's a bug Apple never fixed!  They're 
there, they just aren't "visible".)

If it HAS, use a ping/trace program to test your connection.  (Things 
like AOL and Nav - are not test tools; they're like slapping a tomato 
with a baseball bat to see if its ripe!)  See if you can ping 
yourself.  If you can, then try to ping your gateway (CMTS/head-end 
router).  If that works, run a trace to your DNS server. ...

HTH,
- Dan.

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