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My printing bureau recently had a problem printing an Illustrator PDF
version I had supplied them of a simple Illustrator10 graphics file.
Everything looked OK on my monitor, my Epson C70 printer when I printed the
file at home, and the monitor at the printers, however when 50 hard copies
were printed, there were some strange errors:

* A rectangular patch had shifted position leaving a glaring gap
* A rectangular area with a different shade appeared around some type which
  had a soft drop shadow.
* A darker rectangular area had appeared arbitrarily over a graduated blue
  rectangle.

The printer has blamed me for the debacle, refusing to reprint them, saying
that what you see of a PDF file on screen is not necessarily what you get
when you print it out, and that results my differ depending on whether you
print on a Post Script or non-Post Script printer.

This makes some sort of twisted sense, but how the hell can I trust any PDFs
I've made from my graphics software (Illustrator10, Photoshop7, and
InDesign2) will print correctly when I send them to printers? Obviously I
will insist on printers' proofs for every job that I control from now on,
but how do I monitor PDFs emailed to clients that haven't or can't be
proofed first? I thought PDFs were supposed to be rock solid.

David Ogilvie
AnteVellum design + typography
1/24 George Street
Greenwich
NSW 2065
Australia
Phone/Fax (612) 9436 3043


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