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At 11:20 AM +1000 7/30/03, davidogilvie wrote:
My printing bureau recently had a problem printing an Illustrator PDF version I had supplied them of a simple Illustrator10 graphics file.
* A rectangular patch had shifted position leaving a glaring gap * A rectangular area with a different shade appeared around some type which had a soft drop shadow. * A darker rectangular area had appeared arbitrarily over a graduated blue rectangle.
Sounds VERY MUCH like the printer was using an older version of Acrobat (4.0, most likely) to print the PDF.
I have had similar problems with Kinko shops when sending them PDFs created with Illustrator or InDesign and using features of Acrobat 5 or 6 such as transparency (which is used by drop shadows, feathering, etc.).
The printer has blamed me for the debacle, refusing to reprint them,
Verify what version of Acrobat they used to print. If they did not use the currently shipping version (6) or at LEAST one still supported by Adobe (5), then they are completely in the wrong!!
Leonard -- --------------------------------------------------------------------------- Leonard Rosenthol <mailto:[EMAIL PROTECTED]> Chief Technical Officer <http://www.pdfsages.com> PDF Sages, Inc. 215-629-3700 (voice) 215-629-0789 (fax)
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