Check
here: http://www.microsoft.com/downloads/details.aspx?displaylang=en&familyid=d1d378f9-9b31-4cb3-a022-c9148427a8c3
While
I know the website above addresses Mac, I am sure the problem is the same from
PC (I just don't have that link).
I get
these complaints almost weekly. It came from a problem where the special
characters were incorrectly mapped inside the font. As such people were
asking for a bullet and they get something else etc.
hope
it helps!
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave
Sent: Thursday, April 22, 2004 6:04 PM
To: [EMAIL PROTECTED]
Subject: Re: [PDF] SOSRan into a similar disturbing problem today.File is a pdf whose original document was WordPerfect - don't know how it was distilled (fed gov't), Pitstop shows no errors and the text is all Arial.Problem is that at postscript print time, characters such as quotes, apostophes, parentheses get converted into special characters and, again, the kerning gets all screwed up. The problem persists with setting "download as soft font", sending outlines, switching down to PS level 2.Same results printing to Canon Imagerunner 600 and IR-105 - but not when I print to a Xerox N-32 (also postscript driver). Use of Pitstop was NOT a factor in this case.I solved the problem by using the PCL-5 driver - I seem to recall that ARIAL is a bitmap font but have never run into this font substitution problem before even when outlines are selected.I, too, am converned that this sort of problem can have disasterous result. It wasn't a big thing in this case (I only ran through 1500 impressions before the problem was discovered) but I'll be damned if I want to check every page of a 200 page document to look for sneaky characters.Solutions anyone?McLean, VA----- Original Message -----From: "Jacob, Joselito" <[EMAIL PROTECTED]>To: <[EMAIL PROTECTED]>Sent: Tuesday, April 20, 2004 8:39 PMSubject: [PDF] SOS__________________________________________________________________
>
> I encountered a good one yesterday. Our yearly budget report came in and as usual, they needed it ASAP. The client created the PDF files. They were placed and retrieved from a network drive along w/ the original WORD files. Routine procedure. Assembled the different sections to create one document (108 page). Output to the Heidelberg 9110 Digimaster only to discover font problems. There were lines where letters bunched up like it lost kerning info. My immediate assumption was a distilling issue (Ariel Bold & Regular not embedded). So I retrieved the original WORD files and distilled one section to test, sent to print and it came out fine. Distilled the rest and reassembled. Did one proof and there were no font problems. Proof called for one blank sheet and color logo to be converted to black. Inserted blank sheet and used PitStop Pro to do the color conversion. Sent out proof again only to discover the same font problem like the first time around.
