Which Canon printer is this?
Rich
-----Original
Message-----
From: Dov Isaacs
Sent: Tuesday, May 04, 2004 9:21 PM
To:
Dr. Jeffrey Race
Cc: PDF list
Subject: Re: [PDF] "Unable to extract the
embedded font NNPLDJ+Helvetica."
At 5/4/2004 03:33 PM, Dr. Jeffrey
Race wrote:
>Reader 5.1/English for Win98 gives me this error trying
to print a Canon printer
>manual. Why is this and what
should I do?
>
>Jeffrey Race
One of several conditions
could be causing this ...
(1) Try restarting Acrobat Reader and printing
again.
(2) If it still doesn't print, try rebooting Windows'98.
The
memory management system of Windows'9x/Me is quite brain-dead causing problems
as time between reboots increases, especially with regards to use of certain
64Kbyte memory pools that don't reclaim memory. That interferes with the proper
functioning of many programs such as Acrobat.
(3) If it still doesn't
print, try Reader 6.0.1.
(4) If it still doesn't print, it could be a
structural problem with PDF file itself (such as being hacked together via
combination of multiple PDF files with differing versions of Helvetica from
different sources). I'd be interested in you sending a copy of that PDF file to
me so that I could test it myself and if necessary, pass it along to the Acrobat
QA group.
- Dov
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