Re: eBay Dilema

[Otis C. Wright, Jr.]

In like situations, I have found the full refund route (cancel by mutual 
agreement) to be the most successful overall solution.  Not always the 
most profitable, but it will usually move you to  high ground and often 
put pressure on the buyer to play it straight.   My recent daily work 
routine has taught me that there are some who just have to push the 
envelope a bit, especially when its hard or expensive to establish the 
"truth" of the matter.

Otis Wright



Anton Browne wrote:

I recently sold a lens on eBay, when the buyer received it he said there was a tiny bit of fungus on the front element which could only be seen at the right angle and that if he sold the lens he wouldn't get what he paid for it (a strange thing to say in my opinion). I checked had the lens thoroughly when I first bought it and before listing it on eBay and didn't notice anything at all... it is possible I missed it of course. I immediately offered a full refund including postage costs for the return of the lens. I got a reply saying that he'd taken the lens to a camera shop and they said it wasn't fungus but a slight parting of the elements and that it wouldn't affect pictures. The buyer then said if he sold it he would still get less that the bid price, clearly indicating that he wanted me to give him a rebate of �20 or so.

What should I do? I usually notice the tinniest marks on things and maybe this is a scam; simply a way of getting some money back. On the other hand I could have missed it and the buyer is being genuine.

AB

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