On Wed, 26 Nov 2003 11:58:09 -0500, you wrote: >"Mike Ignatiev" wrote: > >> > The problem is that PayPal instituted this policy >> > without notification. >> >> This is of course is a serious problem, no matter >> whether the policy change itself is good or bad. I >> guess I misread your original posting. >> >> Best, >> Mishka > >Mishka, they DID notify us before doing it. > >ann
Ann - they did NOT notify me, and I did not issue any agreement to new terms of service. This change in Terms of Service took place Oct 16, which is just a few days ago. If you got a notification, could you copy me on the relevant portions with personal info deleted? I'd like to see what date it was sent, exactly what they said, and maybe determine why I was not notified. I didn't have the opportunity to opt out because I didn't know they were changing the TOS. Again, I don't have any problem with buyer protection. But now I have a $100 refund pending, through no fault of my own. It is the direct result of good-heartedly offering the buyer the option of low-cost, untracked, uninsured shipping. My wife sent the item to the buyer's verified address using the method paid for by the buyer, as we have done many times in the past. The only document we have is a debit card receipt showing we paid the post office a few bucks on such-and-such a day. If I had known a tracking number was required TO PROTECT MYSELF my wife would have shipped using a tracking number for sure. PayPal is going to cost me a hundred bucks refund, even though we performed our part of the transaction *exactly as specified by the buyer*. But I know better now... Maybe my next five auctions will have a $20 tracking fee surcharge until I recoup my losses. Let's see, that lens cap will cost you $3, plus $15.50 shipping, plus $20 tracking fee surcharge. Thank you very much for your business, and come back sooooon... -- John Mustarde www.photolin.com
