i doubt that feedback has that much effect. i have an impression that people 
usually resort to negative feedback when they are *really* pissed. many
sellers that i was disappointed with, had great feedbacks.

i suspect that ebay works for much the same reason usenet alt.*.marketplace
works. 

but i have no idea what that reason would be.

best,
mishka

> I don't know about "almost all" but I certainly don't often offer return
> privileges. I was under the impression that the whole reason eBay works is
> because of the feedback system. If seller never provides incorrect information
> no purchaser ever has reason to complain or a need to return goods.
> 
> Rob Studdert

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