Shel continued to vent with:
While in general you're correct about calling and speaking to a person live, that's still no guarantee of getting good service these days. I've made numerous calls to various stores about this camera, and only three people I spoke with were knowledgeable, friendly, and genuinely helpful. Another was helpful but neither knowledgeable nor friendly. I guess a (generously graded) 25% hit rate's not too bad these days <LOL>
I didn't know you wanted guarantees of good customer service. Usually that costs more :-)
On this list, most of us are looking for the low-cost reliable purveyor. Sometimes, gurantees of proper customer service are one of the costs the provider chooses to pare.
Larry in Dallas
