So I bought an MX from Kerrisdale Cameras here in Vancouver. They are a
largish local chain that has a reasonable selection of used equipment. I
paid a fairly hefty price for it that I would have considered reasonable if
it had been in the condition it looked upon first examination. All used
bodies come with a 30-day warranty.
I bought it on 4 August. Upon getting it home, I found that the meter
worked only intermittently, that the infinity focus was gone (but only
slightly; some lenses that are able to focus at slightly past infinity did
not reveal the camera's problem), and the shutter button popped entirely out
of the camera and landed n the ground. I was not happy; none of this had
revealed itself to me in the in-store test.
I took it back for servicing on the Monday following (the 6th). At the same
time, I looked for another body I liked and thought I'd exchange it, but
there was nothing I wanted. I agreed to have them send it out for service.
Today, I went in to find out when my camera would be done, since Monday
would be the two-week milestone. I asked a helpful sales associate to look
up where it had been shipped to, since Patrick, the service guy, had seemed
a bit elusive about where he would send the camera for service. The helpful
sales guy looked in the book where they keep track of serviced cameras,
found my body, but could find no notation about where it was gone.
He sent me back to Patrick, the service guy. Here is the conversation as it
went:
Me: "Hi. I have a black MX in for service. I want to know where it's been
sent for repair."
Him: "Oh, that camera is not at Pentax."
Me: "OK. Where is it."
Him: "We have some other service center. It's not at Pentax."
Me: "Fine. I'm asking you where it IS, not where it's NOT."
Him: "It's not at Pentax and it's not at VanCam."
Me: "WHERE HAS IT BEEN SENT?"
Him: "It will be sent out Monday. It hasn't been sent anywhere yet."
I asked for (and received) a full refund, although he certainly did not seem
to understand how utterly shoddy this kind of service is.
GRRRRRR.
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