Patrick is my salesman, too, and he has been very helpful to me over the
years. I think you'll find he sometimes has a bit of problems with the
language, but does not purposefully go out to deceive. He always phones me
up when there is a good deal in the store that I might be interested in (at
my request), and has been courteous, fair, and very efficient in all my
transactions with him. I think you may have caught him on a bad day, or
perhaps he was told not to say where it was being serviced. Pentax Vancouver
is not the fastest place to deal with (quite the opposite), so perhaps they
were looking elsewhere. Also, summer time is the busiest time of the year
for repairs, because all the weekend warriors are getting out their cameras
that they haven't used for ten years, dropping them in the pool, etc.
It's like buying a car; there's really no point in complaining about
service to the salesman on the showroom floor. They have an entirely
different set of criteria to deal with. I'm not trying to go to bat here for
all unscrupulous salespeople around the world, but Patrick is not one of
them. He is a good guy, I have had no problems in the 5 years I have dealt
with him.
Sincerely,
Cameron Hood
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