Walter, e-mail me off list, I have some contact information for you. Since I delete all e-mails after reading, I do not have your address at hand.
-- graywolf http://www.graywolfphoto.com http://webpages.charter.net/graywolf "Idiot Proof" <==> "Expert Proof" ----------------------------------- Mishka wrote: > Yes, try to escalate the issue. Sometimes asking over the phone for a > legal department rep works wonders. > > They have zero upside incentive to cooperate with you, so do beat them > on the head and get them all the downside you can think of to make them > work with you. > > And, yes, Pentax has everything to do with this. It is them who hired > the 3rd party. > I would be pissed too (I was pissed at B&H when they sent me lenses with > utterly unremovable stickers covering UPC code on each box) . > > best, > mishka > > On 10/13/06, graywolf <[EMAIL PROTECTED]> wrote: >> Try to find out the name of the president of Pentax Imaging and write to >> him personally. Usually you get results if the guy on top tells the >> peon, fix this. >> >> >> -- >> graywolf >> http://www.graywolfphoto.com >> http://webpages.charter.net/graywolf >> "Idiot Proof" <==> "Expert Proof" >> ----------------------------------- >> >> >> Walter Hamler wrote: >>> Yes, Ritz furnished me with supporting documentation as to the actual date >>> of purchase. I even got delivery info from UPS and my CC Bank. Everything >>> was done properly, but they have dug in their heels and are refusing to >>> acknowledge that the additional info has any bearing on the matter. >>> Agreed that the Rebate Program is run by a third party, but the info is all >>> on the Pentax web site. I did call Pentax Customer Service and basically >>> they pushed me off to the Rebate Company and said "it was out of their >>> hands". In other words, Tough S.....! >>> And, yes, Bill, I am "cutting off my nose.....", but maybe someone in Pentax >>> will read or hear about my, and maybe others, who have similar stories, and >>> will take note. I rather doubt it, but at the moment it is all that I can do >>> unfortunately! >>> I was even going to write a letter of complaint to Pentax Corporate, along >>> with all the documentation, but I have come to the unfortunate conclusion >>> that it would probably never get to the people who may give a darn, and >>> would end up circular filed way too soon. >>> >>> Walt >>> >>> >> -- >> PDML Pentax-Discuss Mail List >> [email protected] >> http://pdml.net/mailman/listinfo/pdml_pdml.net >> > -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net
