Ouch, I understand the frustration... In this case, the very problem is that Samsung... has most probably no technical repair centre. Will they even use another distributor? I dunno. This is Samsung Techwin, not the Samsung of Electronics. It is the same group but they might choose different distributors.
So I really can feel your furstration, but buying a Sumsung may not change anything :( On Feb 7, 2008 8:23 PM, Timber <[EMAIL PROTECTED]> wrote: > Yup. So far I know that's one of the reasons why the Pentax cameras come > out under the name of Samsung. Many koreans don't buy japanese products. > I was talking with a korean girl once and she told me that in Korea > Samsung is quite unbeatable in photography market. > > I was already about asking a question earlier. I know this is a Pentax > Discuss Mail List, but what about the Samsung users? Since I am thinking > about buying a Samsung GX-20 instead of the Pentax K20D because the > hungarian service for the Pentax (and Tamron, Canon, Sigma) is terrible. > I can't understand how a company like Pentax could make contract with > them. Here's a little story: I had a little incident with my Pentax K10D > last 3rd of october, I have a Miranda made 2x and I had a probably > faulty Tamron Adaptall adaptor (later I found out it was Ricoh not PK), > which worked quite well with the camera but with the 2x it made a little > fault in my 1 month old K10D, the aperture moving arm (or what's the > name) is stopped at the top and won't goes back. I brought my camera to > the service with all the papers the next day (4th of October). About 2 > weeks later I called them to ask about the camera. They told me it can't > be made under the guarantee so they will send me a letter with the > costs. 2 weeks later I called them again because I had no words from > them. They told me the same like 2 weeks earlier. So I went to their > shop and signed the no-guarantee paper. The costs was 40'000 HUF (that's > ~220$). Again no words from them for 2 weeks so time to call... They > told me that they are going to send the camera to Germany because they > can't fix it there. 2 more weeks and when I called them they told me the > price went up to 71'000 HUF (~390$). Almost the half of the camera with > kit lens... I told them that it's way too much and I can't understand > how did the price going up almost twice to what it was. The girl on the > phone told me she will ask her boss. Her boss called me and explained > that they have to replace the whole bayonett and shutter (so like almost > all the mechanics... LOL?) and the picture processing panel. This was > the point when the whole thing became interesting to me so I started to > argue with the guy and in the end he said that the panel may not needed > to be replaced :D He promised me to call me back in 10 minutes because > he is busy at the moment and can't write down my email adress where he > could send the contract. 30 minutes later I sent my email adress to him > in SMS. Withing 1 minute he called me and was very rude with me and was > angry because I can't wait till he calls me and why do I rush him > because he's a busy man etc. So we argued a little more :D Anyway at the > middle/end of december I received a letter from them what I've to send > back signed so they will repair my K10D (what took 1 month to them to > send this letter... I don't know). At the begining of January I called > them and cancelled the repair (I found an other repair shop who could > help me) and they promised to give my K10D back ASAP. 4 weeks later I > was finally able to get my unrepaired K10D... So it took almost 4 months > and my camera is still damaged (I mean my other K10D :P) and I highly > doubt that it was sent to Germany any time... I really believe they just > wanted to cheat and get the money from me for something that would be > still under the guarantee. Tomorrow I will take it to an other repair > shop and wonder what will be their price... And the joke in all they are > the only service in Hungary who will repair Pentax stuff under guarantee... > > Sorry for this little off-topic rant, but as you see I am thinking 5x to > buy any Pentax, Tamron, Sigma or Canon product because of this. Samsung > has their own service here and not just a contractor, so even if I love > Pentax (and I really do :D) I am thinking about to get a Samsung because > of this and only this. This is great way how a company can loose a > fan... a customer. > > .timber > > keith_w wrote: > > That site is Korean. Is Samsung a Korean company? > > > > keith > > > > > > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. > -- Thibault Massart aka Thibouille ---------------------- Photo: K10D,Z1,SuperA,KX,MX, P30t and KR-10x ;) ... Thinkpad: X23+UB,X60+UB Programing: D7 user (trying out D2007) -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
