If you ask for a replacement, they pay shipping for the new lens. However, I generally ask for a refund and order a new one immediately. That means I have a new lens about a week sooner, but I pay about twelve dollars more.
My local store stocks only DA lenses, no DA*. They assume all their serious photographers are Canon or Nikon shooters. And for the most part, they're right. But up until only a few years ago, they weren't even stocking Pentax equipment. Now they're selling some, so they may come around. But I've watched the sales people in action, and they generally try to talk newbies out of a Pentax choice. They carry it only because some people are now demanding it, based on magazine and internet reviews. And perhaps personal recommendations as well. But I can tell that it irks the salespeople to have to hand over a Pentax camera. So they can't meet my needs. And I wouldn't want to have to try to deal with them on a return of Pentax equipment. Paul On Apr 8, 2008, at 10:47 PM, William Robb wrote: > > ----- Original Message ----- > From: "Jack Davis" > Subject: Re: DA* 16-58/2.8 and the flat focus problem > > >> Yes, in many areas, the customer is put in charge of QC. If it isn't >> noticed, the manufacturers saves on their QC budgets. >> It does, however, place the supplier in the position of buffer, >> therein >> making it important to deal with a reputable supplier such as B&H. > > I've decided that dealing with a store that is local to me is the > best way. Nothing wrong with > B&H, but I kinda like being able to deal with a real person rather > than a voice on the > telephone. > Out of curiosity, when you buy a junk product from a place like > B&H, do they pay the return > shipping on the defective product, and then pay the reship out of > their pocket or do they jack > that onto the customer? > Any savings you realize by buying from them would be eaten up > awfully quickly if you have to pay > three times for shipping to get one product that works. > > William Robb > > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above > and follow the directions. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
