On 16/10/09, Ken Waller, discombobulated, unleashed: >Thought I'd pass on an incident that recently occurred with a PDML annual, >that I recently ordered. > >In mid September, I ordered another PDML annual from Blurb and had it sent >to a friend in another state. Needless to say she enjoyed it a lot. > >The other day I got an email from Blurb advising me that - > >"Between August 24 and September 15, one of our print partners experienced a >production issue that gave images in some books a washed-out look. While >most books had no discernible defects, we discovered that some books simply >did not meet our quality standards. We take pride in the books that we >produce and take quality issues like this very seriously, and that is why we >wanted you to know what happened. >So, here's the deal. We really don't know who received a bad book, so we'd >like to give you a coupon to completely replace your book (or another for >the same amount) - on us - shipping and all, whether or not you were >satisfied with your book" > > > >Pretty good customer relations IMO.
Top job! That's so great to see. -- Cheers, Cotty ___/\__ || (O) | People, Places, Pastiche ---------- http://www.cottysnaps.com _____________________________ -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
