On Fri, Oct 16, 2009 at 12:01 PM, Ken Waller <[email protected]> wrote: > Thought I'd pass on an incident that recently occurred with a PDML annual, > that I recently ordered. > > In mid September, I ordered another PDML annual from Blurb and had it sent > to a friend in another state. Needless to say she enjoyed it a lot. > > The other day I got an email from Blurb advising me that - > > "Between August 24 and September 15, one of our print partners experienced a > production issue that gave images in some books a washed-out look. While > most books had no discernible defects, we discovered that some books simply > did not meet our quality standards. We take pride in the books that we > produce and take quality issues like this very seriously, and that is why we > wanted you to know what happened. > So, here's the deal. We really don't know who received a bad book, so we'd > like to give you a coupon to completely replace your book (or another for > the same amount) - on us - shipping and all, whether or not you were > satisfied with your book" > > > > Pretty good customer relations IMO.
Most impressive. cheers, frank -- "Sharpness is a bourgeois concept." -Henri Cartier-Bresson -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
