Class act.
stan
On Oct 16, 2009, at 11:01 AM, Ken Waller wrote:
Thought I'd pass on an incident that recently occurred with a PDML
annual, that I recently ordered.
In mid September, I ordered another PDML annual from Blurb and had
it sent to a friend in another state. Needless to say she enjoyed it
a lot.
The other day I got an email from Blurb advising me that -
"Between August 24 and September 15, one of our print partners
experienced a production issue that gave images in some books a
washed-out look. While most books had no discernible defects, we
discovered that some books simply did not meet our quality
standards. We take pride in the books that we produce and take
quality issues like this very seriously, and that is why we wanted
you to know what happened.
So, here's the deal. We really don't know who received a bad book,
so we'd like to give you a coupon to completely replace your book
(or another for the same amount) - on us - shipping and all, whether
or not you were satisfied with your book"
Pretty good customer relations IMO.
Kenneth Waller
http://www.tinyurl.com/272u2f
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