Actually no, this isn't AT&T. You're dealing with SBC, which a few
years ago bought the shell and bones, of AT&T discarded the bones and
put on the Shell and hoped no one would notice.
Bob Sullivan wrote:
You can't imagine how PISSED OFF I am at AT&T right now.
What a sorry bunch of SOB's the phone guys are.
The high speed internet line went out yesterday.
I spent 2+ hours running a phone gauntlet and talking to tech support.
(They aren't technical, just script readers somewhere offshore.)
I had to have them re-set my password, and then I needed the router password.
Of course, that was in a saved email, inaccessible when your internet is down!
Now today, almost exactly 24 hours after I ended the 1st call, it went
down again. First spend time running the automated phone gauntlet,
then the long wait for 'tech support'
(sorry, unusually high call volume). Well, after 2 hours the guy
says, "Your modem is broken. you'll need a new one. I can connect you
with customer service and they could sell you one, but maybe you want
to buy one locally." Now it's 7PM and I'm off to the nearest AT&T
store. They sell me another modem (not the most recommended one, but
their only choice) and we stop for a sandwich.
I get home about 8:30PM and install the modem - no joy! So I call
them again. Same automated phone gauntlet, same long wait for 'tech
support', now we can't seem to get this modem working. 'Let me push
this to level 2. (long wait) No, my supervisor says it may be part of
the outage we are experiencing in Elmhurst, Illinois (10 miles away)."
And that was that after another 2 hours on the phone. Me: So have
you got another number for me to call to see when the outage fixed?
Her: No, just call back this number. Me: And go thru the phone
gauntlet and wait again. Her: Well if you say tech support twice, it
will get you to the support desk directly. Me: And then I can wait
another 45 minutes to talk to a person? Her: (big silence) Me: And
who says the original modem is broken anyway, maybe it's just part of
the other problem seeing as how the same lights are blink on the new
one as the old one. I just spent $80 for nothing. Her: (big silence
again)
So this is the venerable AT&T, formerly known as American Telephone
and Telegraph. This is their off shore customer service - not much of
an effort from my perspective. And these are the same people who are
soliciting me by mail every week to sign my household up for U-verse
digital TV offering. I would encourage all of you to boycott that
service!
Bob S. (Surfing via a neighbor's unsecured wireless system)
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