Not their record on this. On Sun, Jan 31, 2010 at 7:14 PM, paul stenquist <[email protected]> wrote: > > On Jan 31, 2010, at 6:29 PM, P. J. Alling wrote: > >> I understand where B&H is coming from. However now I don't know if I can >> take any contract they make seriously. Right now for example Staples.com >> has the HP B8550 printer on sale for half price. Before if B&H had the same >> deal I would have had no hesitation to buy the same item from them, now I >> can't afford to believe them. I don't think B&H is dishonest exactly, but >> if they made a mistake, I don't know what I'd get, maybe I'll get half a >> printer, (OK that's being silly), but really I don't know how they'd handle >> it. Maybe they'd send me a different printer selling for the amount I >> authorized, (which depending on what they sent might amount to half a >> printer), since they seem to be able to change contracts at whim. Sure the >> disclaimer is they'll take it back at no cost to me, but what a pain in the >> ass that would be. I guess I'll still buy from B&H iif their price isn't >> too much lower than the competition. >> > > Nonsense. B&H's record speaks for itself. > Paul >> >> On 1/31/2010 2:58 PM, P N Stenquist wrote: >>> 'm forwarding this message to allow Henry to be heard. He sent it to me and >>> asked me to pot it on the list. It in no way reflects any opinions of my >>> own. I have none:-). I'm sending it in two parts, as it's too large a file >>> for the list. >>> Paul >>> >>> I am sorry Igor is disappointed by our response to the customer who thought >>> he was buying two $250.00 speakers due to an inadvertent error on our site. >>> Any customer knowledgeable about the product would have immediately >>> recognized there was an error. I am sorry too Igor did not find my reply >>> sufficiently apologetic, but the flip side of this coin is the customer in >>> question, knowing there was an error, nevertheless wanted two for the price >>> of one and when we declined to accede to his request attempted to apply >>> leverage to us via his public complaints. What are the ethics of a customer >>> who wants two for one, knowing what he knew in the first place? >>> >>> @P. J. Alling >>> I've never had a problem with B&H personally but the attitude does bother >>> me. I do however have a problem with their attitude. Even if they mad a >>> mistake, what they've done is still against NY State law. >>> >>> Respectfully, I believe P. J. Alling is mistaken and our action in this >>> matter are not at all against NY state law. We have a team of in-house >>> lawyers who know pretty much everything we do in matters of this nature and >>> would certainly have stopped us were we violating the law. >>> >>> >>> Tom C >>> The disclaimor ... would probably not hold up under the law. >>> >>> As above -- the disclaimer was written by our in-house lead counsel and >>> will certainly hold up. >>> >>> @Igor >>> On a different subject, - I am rather annoyed by the recent thing >>> that B&H (and a few other resellers, including Adorama, Buydig, >>> Amazon, etc.) started doing when they do not show the price on their >>> website until you add the item to the shopping cart. >>> Some of them say that it dictated by the manufacturer not allowing >>> them to display low prices. I am not sure if that's all true, - but >>> that sounds like a bunch of bologna. >>> Does anybody know if there is any substantial reason behind that game? >>> >>> In fact I do. It is not bologna. It's the manufacturer's MAP agreement. MAP >>> = Minimum advertised price. This dictates the lowest price we can advertise >>> and what we may and may not do in print or online when the selling price is >>> below the MAP price. Retailers who've told you, "it dictated by the >>> manufacturer not allowing them to display low prices," are telling you the >>> complete truth. >>> >>> @Tom C >>> it is still a matter of false and misleading advertising. >>> >>> I believe you are mistaken. It was an inadvertent error. Saying it was >>> "false and misleading" implies it was done purposely with intent to mislead >>> or defraud. It was an inadvertent error. >>> >>> @P N Stenquist >>> "I've been working with B&H for many years and with 47th Street Photo >>> before them, which I believe was owned by the same group. >>> I've only been with B&H for 15 years, but as far as I know the owners of >>> B&H and the owners, then or now, of 47th St Photo are unrelated. >>> >>> @Boris Liberman >>> B&H has a small warehouse under our Manhattan store and our main warehouse >>> is in Brooklyn. We're working on a program to distinguish store stock from >>> Brooklyn warehouse stock for our web site. Any store customer who wants to >>> buy an item that's only in stock in the Brooklyn warehouse should be >>> offered free shipping to any address in the "lower-48" states. >>> >>> @Igor Roshchin >>> "Did B&H offer him to honor the wrong price if he pulls off his review..." >>> We did not. That would be unethical and would also violate resellerrating's >>> rules. The review in question was written by "Polymistis." He apparently >>> edited it so it's reverted to "Pending" status. It will reappear when it >>> shifts off >>> pending again. >>> >>> @Tom C "It's a stretch to think B&H reads the PDML" >>> Stretch away. :-) >>> "the next time a PDML member has a problem with a retailer, that after the >>> thread goes a while..." >>> We are ALWAYS concerned when a customer has a problem and as B&H's customer >>> ombudsman (Not water carrier) I take a personal interest in resolving such >>> difficulties with a minimum of red tale whenever possible. >>> >> >> >> -- >> {\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fnil\fcharset0 >> Courier New;}} >> \viewkind4\uc1\pard\f0\fs20 I've just upgraded to Thunderbird 3.0 and the >> interface subtly weird.\par >> } >> >> >> -- >> PDML Pentax-Discuss Mail List >> [email protected] >> http://pdml.net/mailman/listinfo/pdml_pdml.net >> to UNSUBSCRIBE from the PDML, please visit the link directly above and >> follow the directions. > > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. >
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