Tom C wrote: >Clearly Mark, both you and Paul are cherry-picking as I've explicitly >acknowledged that the majority of most B&H transactions go smoothly. > >We just had a similar topic on the justice system. It works most of >the time, but when it doesn't then what? > >This was never about 'B&H - Millions of Good Transactions', it was >about 'B&H - How Do They Handle Disputes and Errors? (One Case >Study)'.
Talk about cherry-picking. A sample size of "one" isn't very useful. I would expect, given their overall volume, the time they've been in business and the devious nature of some customers (I've done some time working retail myself - I could tell you stories), that B*H's problematic transactions number in the tens of thousands. The only ones anyone hears about are the very few like this one that aren't resolved to the satisfaction of the customer. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
