I hoped preosterous meant something, but since I cannot find osterous, I consider it preposterous.
On Mon, Feb 1, 2010 at 5:05 PM, Tom C <[email protected]> wrote: > To answer directly, I'd be very unhappy and disappointed, especially > if as a concientous and bargain hunting shopper, I'd found a good deal > and either my ethics or intelligence were called into question by the > vendor. > > I understand what Mark is saying, yet I agree with P.J. > > Does not the seller, a very large retailer at that, have some > responsibility? If I walked into a Best Buy and found a mis-marked > item I would insist it be sold to me for the marked price and I'd take > it up the chain to Store Manager, and then to regional offices, if > necessary. Quite frequently employers are at fault because they have > either not hired competent people or have not trained them properly. > They should bear that cost as a consequence. > > Putting myself in the seller's shoes: > > As an *individual*, if I accidentally sold my one and only personal > K-7 on a 'Buy it Now' basis, at half of the intended-price, which is > what this essentially is, I would probably contact the buyer and let > them know that the auction was in error, and I couldn't sell my K-7 > for half of it's value. I don't even know eBay's policies in this > regard, but I'd hope the buyer would understand. I've purchased an > item from Ebay where the seller miscalculated the shipping and > essentially sold me the item for about 1/3 of what was intended. She > contacted me and I suggested that I split the difference in shipping > with her and she agreed that was fair and we both took a hit. > > As a *corporate vendor* with thousands of customers and millions of > items sold, with the money not coming out my own personal pocket, I'd > more than likely considerate it a cost of doing business, sell the > item as advertised, fix my database behind the web page, flog the > person responsible for the bad data, and know that I made the customer > happy by honoring the sales agreement. I'd not view it as much a loss > of revenue, as I would an investment in goodwill and customer > relations. Each and every happy customer is one that will likely > bring repeat business or additional business through word of mouth. > > If for whatever reason that was not possible, I'd still try and make a > goodwill gesture. In this case as the corporate vendor selling the > speakers, I might offer to send the second speaker if the buyer paid > the shipping, or sell the speaker at my cost with no markup, > essentially acknowledging my mistake and taking a meaningful measure > of responsibility, yet still managing to mitigate the disappointment. > > We're only talking about $250 here. For a high volume retailer like > B&H to engage in such penny ante behavior over 1) such a small amount > and 2) a situation at which they were at fault... well that's why I > shake my head and find this onerous and preosterous. > > Tom C. > > On Mon, Feb 1, 2010 at 3:46 PM, P. J. Alling <[email protected]> > wrote: >> It's not catching it before you got the camera, it's: >> >> 1.) You see the unbelievable price for the K-7 and you hit buy, >> >> 2.) You give them your credit card number, >> >> 3.) They debit your credit card, >> >> 4.) They mail you a link to an online receipt that shows you bought a K-7. >> >> Now comes conjecture since they probably wouldn't send you 1/2 of a K-7. >> >> 5.) Your purchase is delivered and you discover they shipped you a K-x >> because that's what the amount of money you authorized pays for. >> >> 6..) Whey you contact them to complain, they then blame you because you >> should have known that a K-7 just wouldn't be sold for such a low price. >> >> That's the equivelent to what B&H did. >> >> >> >> On 2/1/2010 2:41 PM, Mark Roberts wrote: >>> >>> Here's a thought experiment: >>> >>> What would you do if you went to the B&H web site right now and saw a >>> Pentax K7 listed for $514.00? >>> >>> If I were in the market for a K7 I might try to get it for that price. >>> In fact, if the Sony A850 showed up on B&H for $1000 I'd hit the "Buy" >>> button so fast there'd be skid marks on the mouse pad. But if they >>> caught it before I got the camera I'd just shrug my shoulders and >>> think "Damn, they caught that one..." I certainly wouldn't throw a >>> wobbler over it. >>> >>> >>> >> >> >> -- >> {\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fnil\fcharset0 >> Courier New;}} >> \viewkind4\uc1\pard\f0\fs20 I've just upgraded to Thunderbird 3.0 and the >> interface subtly weird.\par >> } >> >> >> -- >> PDML Pentax-Discuss Mail List >> [email protected] >> http://pdml.net/mailman/listinfo/pdml_pdml.net >> to UNSUBSCRIBE from the PDML, please visit the link directly above and >> follow the directions. >> > -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
