----- Original Message ----- From: "Mark Roberts"
Subject: Re: Message from Henry Posner, Part I
Even a business transaction as simple as a basic purchase should be cooperative, not adversarial, and both parties have a right to a fair exchange of money/product.
Mark, I've been in situations both as a customer and as a sales associate on the floor where mispriced goods are brought to the cash register. In every instance, the lower price, be it the one on the floor or the one that rings up is considered to be the correct price. The store takes the hit, fixes the pricing issue right away, and life goes on. What B&H did on their website is, more or less, the equivalent of putting the wrong price sticker onto a product on the shelf. The correct thing for them to have done is to honour the advertised price, take the hit, and correct the price as soon as they can. Just because it is an internet store, it doesn't mean that they should be doing anything fundamentally differently from any honest bricks and mortar store. Changing the price at the cash register is considered a very bad retail practice. I'm sure you remember that from working at the camera store.
It really is an accountability issue, and I think quite a major one. William Robb -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
