From: Doug Franklin
On 2010-02-04 8:22, William Robb wrote:
> If you drop 10% of your
> customers every year, how many years does it take before you can't get
> new ones because you've dropped them all?
The thought that came to my mind was the company, I think it was Circuit
City, who fired all of their highest producing salesmen a few years ago,
because they were the most expensive (highest paid). The company then
filed for bankruptcy within about a year and has since been liquidated.
Firing all their higher paid sales persons wasn't the cause of their
bankruptcy though. It was just something that happened along their
already descending arc.
It's more like in the movies when somebody falls off a cliff, their body
bounces off the rocks a couple of times on the way down.
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