On 2/4/10, Bob Sullivan <[email protected]> wrote: > Bill R, after your retail experiences, I can't believe you want to > keep that last 10% of the asshole customers who cause you all those > problems.
Indeed not. I used to sell computers and pieces thereof retail. The people that really drove me crazy were the ones trying to get absolutely the cheapest box, without the skills to build it, let alone debug it. At the time, CPU + board + memory was maybe $800. Bozo buys CPU from me because I'm $15 cheaper, board across the street, RAM across town, "saves" maybe $40 overall if you assume his time is worth nothing. He puts it together and it does not work. Hauls the thing to me claiming CPU is defective. My technician wastes a few minutes testing CPU in another board -- it is fine. That's good -- if customer had blown it with incorrect voltage or some such, he'd have been unhappy when I said warranty did not cover that. Customer wants us to make his box work. We will at $60 an hour for technician time, but not for free. He grumbles some, and goes off to see the people who sold him the board. Any of the three stores he dealt with would happily have sold him CPU+board+RAM for a few dollars more than he paid, assembled & tested, with a warranty on the whole thing. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
