----- Original Message -----
From: "Bob Sullivan"
Subject: Re: Myopic Bulls**t Artists
Bill,
.0001%? Sounds like hyperbole to me.
Remember Wally World.
Those folks who didn't understand why the blow-up was so fuzzy, or
why you couldn't just move the picture over to the left a bit and get
all of Uncle Ned.
You're the guy who bailed out on the job because you couldn't take 'em
anymore.
.0001%? You're not warm and fuzzy enough to love the customers that much!
Take those customers into account within the entire store, and that number
is probably still pretty close. The vast majority of the type of complaint
you are talking about was solvable with a quick explanation.
The customer who comes in with a query and a request for a redo is not a
problem customer. They think they have a QC issue with the lab, and
sometimes they did, sometimes they didn't.
The customers who complained when we scratched their films would be problem
customers by your reckoning I guess.
I bailed on the job because the job was no longer photofinishing and I
disliked what the job had morphed into enough to want to leave it.
I suppose this is the customer's fault because they bought digital cameras
rather than staying with film, but this is a bit of a stretch of logic, even
for me.
If I couldn't take the customers any longer, I certainly wouldn't have gone
across the street (literally) to work in the Lumber and Building Supplies
department at Home Depot (which, BTW, is a great place to work).
Now, instead of answering questions about how to take pictures, I answer
questions about how to build houses.
What has changed is that I have much bigger muscles from loading carts for
people.
William Robb
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