On Fri, May 21, 2010 at 2:02 AM, William Robb <[email protected]> wrote:
> What I'm reading from what you are saying, in general terms, is that it is > OK to try to decieve to one's advantage in business; and that it is wrong to > get caught, since it is possible that at some point one might actually be in > the situation that one is not in now. > Or something.. > > I'm not trying to be argumentative either, just trying to clarify. > > William Robb > Bill, No. That's not what I'm saying (not sure which of my posts you were referring to actually, but I know that was not my intent). The statement's been made that the owner of the non-working camera deceived and/or lied, and/or abdicated responsibility about the reason for the return. I don't see it that way, frankly. He made a simple statement that was truthful and was not asked "Why?" or "What happened?". Nor do I think the customer service person should be asking those questions, because it's essentially accusing and blaming the customer up front, which is bad policy. (nor do I think the camera should have stopped working after one spill) He said he would have told what happened, if he was asked. The statement he made was honest and he said he would have answered additional questions honestly. Do you or anyone else you know go around telling on themselves the vast majority of the time about relatively minor things? We all make mistakes, and even do things that can in the very strictest sense be viewed as unethical. Do you stand around at work and chat with co-workers for extended periods occasionally instead of doing real work? Do you note that on your time card so that your employer does not have to pay you for those wasted minutes? Do I sometimes browse the web instead of doing real work? Do I keep track of it and likewise let my employer know? In both instances I'll surmise the answer is "No". Does that make us fundamentally dishonest and untrustworthy individuals? I'd say no. Our employers also apparently do not think so, because they keep us knowing that we are fulfilling the #1 thing they hired us for. Getting the job done in a satifactory, if not superior manner. We can nitpick and look at people with a microscopic view or we can stand back and look at the bigger picture. Tom C. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
