"One year someone bought a silver dinner service, used it over Christmas"
That might explain that sign that I saw last year in Canadian Tire, stating that Christmas ornaments can't be returned after Dec. 24... On Thu, May 20, 2010 at 2:20 PM, Bob W <[email protected]> wrote: > [...] >> Sears, as you know has made it a practice on their Craftsman >> hand tools to replace items, no receipt, no questions asked, >> regardless of how the item was abused. Do we pay for that >> policy at the get go when purchasing a Craftsman hand tool? >> Yes we do. But I, for one, like the idea that I can use a >> flat blade screwdriver for a crowbar and when it breaks I >> simply walk in and say 'it broke'. Salesman says 'Oh, OK go >> get another'. It's proven to be a successful policy, as far >> as I can tell. > > I used to work for Selfridges many years ago when they had a > no-questions-asked returns policy, even for stuff that was clearly bought in > a different shop, eg Marks & Spencer. One year someone bought a silver > dinner service, used it over Christmas, then returned it for a full refund. > People would also bring in shoes they'd obviously been wearing every day for > a year, and get a full refund. Incredible really, but it seemed not to > damage the shop's profits > > B > > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. > -- http://www.flickr.com/photos/ferand/ -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
