From: Rob Studdert
On 23/05/2010, Tom C <[email protected]> wrote:
> I don't see how this is very different from a situation where I buy a
> camera, use it for two weeks and then decide I don't like it, or
> discover a model I like better. If that happened I would bring the
> camera back to the store, tell them I didn't like it and get a full
> refund. The store would be left holding a camera that they can no
> longer sell as new and will take a hit as they'll likely resell it as
> a used/opened item at a discount. In fact that scenario is actually
> worse for the retailer. In the first scenario, retailer gets a full
> credit from vendor or mfr. In the second, they absorb the cost.
I've never understood that type of policy, generally here it's your
responsibility to decide before purchase if the item will suite your
needs, it can only be returned if faulty after purchase, never just
because you don't like it. You just couldn't run a business here with
such open return policies and survive.
I dunno. B&H has been doing business that way for years.
=============
"At B&H, our goal is to ensure your complete satisfaction with your
purchase. If, for whatever reason, you are dissatisfied with your
purchase, you can return it to B&H within 15 days of receipt of item(s).
Claims for missing items or items damaged in transit must be received
within two business days of receipt of merchandise."
"You have the option of exchanging the item(s) or receiving a refund for
the full amount of the original purchase price. Refunds on returned
items will be issued in the same payment form as tendered at the time of
purchase. If payment was made by credit card, once we receive the
product we will credit your account. Please allow 7-10 days for a credit
to appear on your credit card statement. If payment was made by check,
the refund check will be issued after 10 business days from the date of
purchase."
=============
I think they don't get so many returns they lose money on it.
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