I sent my K-7 in to the Pentax Service Center in Chandler, Arizona. US Postal service Priority Mail got it there in 2 days, and they looked at it promptly. (same day) 3 days after mailing, the Pentax call center in Colorado had the details. They would repair it under warranty as there was dust under the anti-aliasing filter. (This was apparently a sensor manufacturing defect although it didn't show for 10 months.) They replaced the sensor in 4 days and then sent it UPS ground back to Chicago. That took another 7 days with the weekend. (sigh)
I mailed the camera June 15th and it returned June 30th (today). That's better than past experiences, even rush repair ($$$), in Colorado. C.R.I.S. Camera Services is the Pentax contractor in Chandler. Work was described as: Warranty Replace imaging sensor due to spot being underneath filter Cleaned and Checked to manufacturer's specifications And it all seems to work just fine now. A good experience with Pentax repair. My only costs were $13 mailing and insurance to the service center. Regards, Bob S. On Wed, Jun 30, 2010 at 10:07 AM, Charles Robinson <[email protected]> wrote: > On Jun 30, 2010, at 5:00, Bob Sullivan wrote: >> >> On the phone, they quoted the repair as warrenty service >> for dust between the anti-aliasing filter and sensor in manufacturing. >> I think Rob Studdert suggested this possibility. >> I should know more today when it returns. >> > > Yay! Warranty repair is the best. > > I wonder if they replaced the sensor or actually > disassembled/cleaned/reassembled? > > -Charles > > -- > Charles Robinson - [email protected] > Minneapolis, MN > http://charles.robinsontwins.org > http://www.facebook.com/charles.robinson > > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. > -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
