I recently picked up an LX from them in "EX+" condition that arrived with its shutter lock not functioning (the switch didn't prevent the meter from turning on or the shutter from being triggered.)
My first email to sa...@keh received no reply but after trying serv...@keh.com they did email me saying to return it for a refund. My response asking if they'd fix it rather than refund it went unanswered. Fortunately I was able to fix it myself after 2 different repair folk turned it down citing difficultly in getting parts from Pentax. Caveat emptor. Cheers, Paul On 07/12/2010 12:13 PM, Morris Galloway wrote: > De-Lurking for a while. > > Be careful when dealing with KEH. I used to be a big fan of theirs and > made frequent purchases of Pentax gear. > > Until two years ago. > > That was when I bought two items in rapid succession that arrived > 'incomplete' contrary to their description. And I immediately requested > permission to ship back the items. > > They simply ignored both requests, ignored mailed requested, ignored > telephone calls. All requests for permission to return were done within > their 'grace period.' > > You'd think they would be more responsive to a guy that offices right > across the street from the Courthouse, but even a letter on my "Official > Lawyer" letterhead got no response. Both items were under $100. But > Still ... > > In other words, don't trust them unless you are willing to give up and > simply throw what you paid for into the trash. They treat you like a > Southerner when you're buying, but you become a Yankee when you complain. > > Galloway, constant lurker, Pentaxian since Honeywell. > -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
