Just thought I'd add a very positive note on Pentax Service in the UK - bearing in mind that their service location is the edge of Slough (you have to have been there), I wasn't necessarily expecting great things. My MZ-S 'died' a couple of weeks ago with the shutter sticking open and an "Err" message (along with the flash symbol) appearing in the LCD panel. Removed and replaced battery - the shutter closed and all appeared well (at least until I hit the shutter release again). Of course, I now have a film of very blurred surreal shots of my nose as I squinted hopelessly down the lens to see if the shutter was indeed stuck. Pentax took the camera and said they would "look into it" (no joke intended!). My SO (actually my girlfriend - she's way more than significant - more like my gov'ner) explained (I hope in a nice way but I suspect she may have given one of her "Paddington Bear stares") that we were due to go skiing in Alaska for a couple of weeks and would really like the camera back to be able to break it again in the snow :-( Pentax Man said he would see what he could do.
In the mean time, I've 'reduced the risk of not having a camera' ;-) by "enabling" myself of an old Super-A for a dollar or two while I was working in New York (not pretty and the self-timer is dodgy but for various reasons - I LOVE IT!) as I couldn't be in Manhattan and not have a camera. Like being in a pub and not having a pint - unnatural. Pentax Man rings girlfriend (v. apologetically) a week later to say that the replacement part may not arrive in time - BUT they would lend us an MZ-S for the trip while they repaired mine. Good huh? I'm still wondering what she had threatened them with. Anyway, had a phone call over the weekend to say that my MZ-S "has been 'rep*&%$�' and could be picked up" - our digital-but-dreadful answerphone garbled the message so we couldn't work out if it was "repaired" or "replaced". Girlfriend turns up and Pentax Man happily hands over a BRAND NEW MZ-S for keeps! Wow! I've NEVER had such good service - I can truly say that Pentax have lived up to the quality of the brand I invested in. AND into the bargain, I have now justified a second camera as back up! Now if they could just sort out how they are going to add that quality to the digital market, I for one will be a very happy bunny. P. Peter Alling wrote: >Pentax in the USA doesn't seem to offer service to anyone Paul Wilkinson This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. - This message is from the Pentax-Discuss Mail List. To unsubscribe, go to http://www.pdml.net and follow the directions. Don't forget to visit the Pentax Users' Gallery at http://pug.komkon.org .
