David, Not sure how you catalog and keep track of who is who at these things (as you do them) so that you can sell the print to them in the first place, but I'm sure you have some sort of system.
I can't tell you how to go back and locate your prior files, but I would suggest that to avoid this situation you follow up each sale with a post card or letter within a year or so, offering them the digital file on CD for $xx. You could even use this situation to explain that it is impractical to offer reprints into the indefinite future (when memories slip) and so this is their ONLY opportunity to purchase the digital image. This may be anathema to some, but I think for this sort of photography business it would generate a pretty good percentage of income over and above what you were doing before. People who have purchased from you in the past are more likely to do so again in the future, and if you only offer it to those who originally made a print order, then you aren't really hurting your real-time print orders to generate the addition income (from fear of losing the image for all time, if they don't purchase it now). I'd give it a value-added name like Legacy Images. : ) -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
