Southwest is a lot like taking the bus. Quicker, but not much of a ride.
Early on with Southwest out of Midway in Chicago,
I watched the guy in front of me at the front counter have a bad experience.
The agent was a short, thin black woman and mad as a hornet.
She had her hair tightly wrapped in a head full of corn-rows.
Looking to defuse any potential situations, I told her I liked her corn-rows.
She went from peeved to BEAMING, and couldn't have been more pleased.
Sometimes the customer has to manage the agent.
Regards,  Bob S.


On Thu, Jul 24, 2014 at 1:23 PM, Ken Waller <[email protected]> wrote:
> The full story I heard was that he was a member of Southwest's
> 'elite/premium' group of flyers which afforded him flying privileges. He
> wanted the rest of his family to be afforded similar privileges on this
> particular flight, which the agent refused to do. The agent stated he/she
> took the tweet as a threat.
>
> I was a member of several airline's premium flyer groups and on some
> occasions family members were allowed similar privileges when flying with me
> - and on some flights they weren't. IIRC, the rules of the clubs stated
> these privilidges were only for the member.
>
> I've run into exceptional gate agents and I've run into some real jerks.
>
> Kenneth Waller
> http://www.pentaxphotogallery.com/kennethwaller
>
> ----- Original Message ----- From: "Igor Roshchin" <[email protected]>
> Subject: OT - And didn't like how photographers were treated?
>
>
>>
>>
>> Southwest Airlines removed a passenger and his family from the plane
>> after he tweeted his opinion about the rude gate agent.
>>
>>
>> http://minnesota.cbslocal.com/2014/07/22/family-asked-to-leave-sw-plane-after-tweet/
>>
>>
>> Just earlier this year, I've experienced a comparably rude agent and
>> flight attendant with United Express (ExpressJet) in Houston (IAH).
>>
>> Igor
>
>
>
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