The attendant overreacted, but the guy in question has serious entitlement issues and is way out of line IMO. He wanted a free lunch and got upset when he didn't get his way. Well boo hoo. Next time pony up the cash for all A tickets. Why should he get special privileges or treatment? And then to go on and trash the attendant in a tweet. Classy. Great example he's setting for his kids. Now nobody should demand that you remove your own free speech from your own account, but I really don't feel so bad that he was initially tossed from the plane. The people at southwest are generally pretty nice. If it were a mostly empty plane she might have very well granted his request, but when a plane is completely full they have to be as fair as their system allows. A little bit of sugar goes a long, long way when you are dealing with people that must face the public every day. Bob's approach is the way to go. You won't always get what you want, but you'll vastly increase your chances of doing so.
On Thu, Jul 24, 2014 at 7:19 PM, Bill <[email protected]> wrote: > On 24/07/2014 12:23 PM, Ken Waller wrote: >> >> The full story I heard was that he was a member of Southwest's >> 'elite/premium' group of flyers which afforded him flying privileges. He >> wanted the rest of his family to be afforded similar privileges on this >> particular flight, which the agent refused to do. The agent stated >> he/she took the tweet as a threat. > > > Which begs the question, why was the agent stalking him on Twitter? > > The take away from this, obviously, is that if you feel wronged by some jerk > that is supposed to provide service, but dished up some form of abuse > instead, make sure you are out of their sphere of influence before > complaining about it. > A small minded person given a small amount of authority will almost always > abuse that privilege. > > bill > > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and > follow the directions. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
