On 24/07/2014 12:23 PM, Ken Waller wrote:
The full story I heard was that he was a member of Southwest's
'elite/premium' group of flyers which afforded him flying privileges. He
wanted the rest of his family to be afforded similar privileges on this
particular flight, which the agent refused to do. The agent stated
he/she took the tweet as a threat.
Which begs the question, why was the agent stalking him on Twitter?
The take away from this, obviously, is that if you feel wronged by some
jerk that is supposed to provide service, but dished up some form of
abuse instead, make sure you are out of their sphere of influence before
complaining about it.
A small minded person given a small amount of authority will almost
always abuse that privilege.
bill
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