For those who are interested, here is a recap of my recent experience with Precision Camera. Not perfect, not horrible. The repair was my K-5 II, which lost its flash pop-up button. It was covered by a Pentax extended warranty (which Adorama was selling for only $20 when I bought the camera).
GOOD: - Most importantly, the camera seems to be repaired properly. They replaced the whole top cover assembly. - The sensor and viewfinder are nice and clean. I'm sure there was some crud in the viewfinder when I sent it out. - The camera was very well packaged for shipment back to me (box-in-box, well-padded). - The extended warranty was honored with no issues. MEH: - I sent the camera out on May 11, and got it back on June 10. Shipping was 2 days each direction. Not as fast as I would like, and not as fast as Sigma, but not a horror story either. - Part of the time was "waiting for parts". Since Precision is the only authorized repair center in the US, it would be nice if they maintained a complete parts inventory there. - I called Precision twice, and each time I was able to speak to a human. I did have to wait about 10 minutes each time. - Return shipment was "adult signature required" (age 21+) which may be inconvenient for people who are not home, or 18-20 year olds. I used UPS My Choice to have it held at a UPS facility very close to my work, so it was not a problem for me. BAD: - I sent in the regular and extended warranty cards, and the receipts, but they did not come back with the camera. I called them and they'll try to find them. I have scans, which I hope will be honored if future repairs are necessary. - I sent the camera with the strap rings attached, and they were not returned. The work order does indicate that they were present originally. I called them and they said they would send me the rings. - I contacted them once using the web form, and received no response. This is the third time overall that I have used the form, and it has never resulted in a response. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
