John, I hope I'm wrong, but this part of your email sent off alarm bells: "I'm not so sure about the offer, but I went ahead & requested the new modem, even though when I tried to log into my account, they tell me they can't find me by my email address, by the phone number I used to sign up with TWC Road-runner or by my TWC Road-runner cable internet phone number."
That sounds suspiciously like a phishing scheme where someone makes a web site (or sends an email) claiming to be a legitimate business and imitating their login page to get unsuspecting people to input their log-in info. Check the email and look carefully at the email address domain name to see if it is actually Time Warner. And before entering any log-in information, make sure that the domain is actually the domain you think it is. I nearly got caught myself a week or so ago when I was going to log-in to a Dropbox with my Gmail. Right before I hit "submit" I remembered to check the domain (which was not entirely showing on my phone screen) and was surprised to see it wasn't Dropbox at all. Phishing scheme. Stopped in the nick of time. On Tue, Jul 21, 2015 at 10:25 PM, John <[email protected]> wrote: > TODAY, I got an email offer from Time-Warner Cable to swap out my modem > so I can get up to 300Mbps cable internet speed at no additional charge > over what I'm already paying. > > I'm not so sure about the offer, but I went ahead & requested the new > modem, even though when I tried to log into my account, they tell me > they can't find me by my email address, by the phone number I used to > sign up with TWC Road-runner or by my TWC Road-runner cable internet > phone number. Later today, they sent me an email confirmation that my > request has been received & an easy connect kit is on the way. Another > email is supposed to give me a tracking number once the modem actually > ships. > > Last month Google announced they are installing Google Fiber in my city > and that once it reaches my neighborhood, I should be able to get up to > 1000Mbps for the same cost as I'm now paying Time-Warner Cable. > > I couldn't find anything about whether Google Fiber will have internet > phone service available or whether my existing TWC phone number will be > portable, but apparently Time-Warner is running scared already. > > -- > Science - Questions we may never find answers for. > Religion - Answers we must never question. > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and > follow the directions. -- Life is too short to put up with bad bokeh. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
