Igor PDML-StR wrote:
Larry, Sorry to hear about your problems with Chase/Amazon. In my experience, Chase is an average bank: not the best, but not the worst. (Citi is much worse.)
I'm pretty sure this was a team effort.
Amazon, on another hand, is a company that has one of the best records for their performance and customer service. Walmart.com is actually trying to catch up with Amazon but so far couldn't get even close - neither in the technical aspects of the online orders and returns, nor in the level of the customer service.
I will grant that Amazon has amazingly good customer service. As a matter of fact, a couple days after the fracas, I got an email from Amazon that they saw that I had unsuccessfully tried to use the visa30 discount and credited my account with $30.
They also decided that my account was a business account, and as such, I get the prime free 2-day shipping on orders over $50 (or whatever it is).
That being said, just about every other aspect of Amazon is pure evil. The horrible working conditions of their employees have been the subject of many articles. A friend of mine is a Hugo winning author, and he has many stories of the ways that they totally screw over publishers and authors. Plus, many of their practices are designed to kill competitors. So, I certainly have mixed feelings ordering from them.
-- Larry Colen [email protected] (postbox on min4est) http://red4est.com/lrc -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
