Bill, block heaters fit into the engine block so they are in contact with the 
engine coolant. On Ford Motor products, they fit into the space where a freeze 
plug would go. If the freeze plug or the block heater, in your case was missing 
you would have a coolant leak. It sounds like you were given a bogus answer to 
your issue.


-----Original Message-----
>From: Bill <[email protected]>
>Subject: Re: Diesels
>
>On 12/15/2016 10:36 AM, Gonz wrote:
>> Yes, its possible that there is a short somewhere that is getting hot,
>> but not in the right place to function as a block heater.  I would
>> suspect that something else is going on, like maybe the oil viscosity
>> is too high.  This would make it very difficult to start in cold
>> weather.
>>
>
>We have an answer. The poor thing had to be towed to the dealership last 
>night. They checked it over very thoroughly.
>The block heater was functioning perfectly, the problem was, it hadn't 
>been installed correctly at the Cummins factory, and when the engine had 
>been installed it had fallen out.
>So, they are getting me a new one.  Unfortunately, they are on back order.
>They are also checking on the oil viscosity to see if a lighter oil 
>might be needed.
>Meanwhile, I have a 2017 Rogue, which is a cool little car.
>If the block heater is going to take more than a few days to arrive, 
>they have offered me another truck until mine is fixed.
>This is why I have driven Nissans for a quarter century.
>Any company looks good when things are going well, it's when the 
>inevitable happens and something goes sideways that you see what kind of 
>company they are.
>When my self destructing Pontiac was going in for repairs every other 
>day, GM blew me off.
>Which is why friends don't let friends buy a GM vehicle.


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