Umm..
Yes I am coming from a customer POV. There was a time when I knew little
enough and I had to have some things explained to me. If I didn't get the
right explanation, I'd move on to someone who did give me the right
explanation and they'd usually end up having me as a repeat customer. Car
repair is a decent example (especially since I know diddly about repairing
autos beyond putting gas into the tank and going for the oil change) :-)
"What happens when you try to make a boring technical description
of file size ("it has to be at least 1200 x 1600 pixels for an
8x10, ma'am) as simple as you can, and their eyes still glaze
over?"
Well, you don't make it boring - you take your time and say "What you see on
your screen and what gets printed out are different forms of media. One is
projective (the computer screen) and one is reflective (the print), just
like how a tv projects images and a mirror reflects images. The projective
media doesn't need a lot of information to look "good" that's why your
computer screen picture looks great but the print will look lousy."
The ability to use analogy, especially when you see their eyes glaze over,
is underestimated. It helps them in more ways than you can imagine.
Now if you're working at a WalMart or some other picture mill, then you
probably won't have the luxury of time and I could understand not wanting to
explain things that may cause a backlog in the "take my film/gimme my
pictures" process.
Cheers,
Dave
-----Original Message-----
From: William Robb [mailto:w_robb@;accesscomm.ca]
Sent: Wednesday, October 23, 2002 11:43 PM
To: [EMAIL PROTECTED]
Subject: Re: A funny problem with digital
<snip>
No Dave, you can't possibly be coming from the customer POV
here. You don't know little enough to be able to imagine how
little they know, and how little they want to know. Whether you
know it or not, you know to much to be able to know how little
they know, and how little they want to know.
It's quite amazing how little they want to know.
They want to point, and shoot.
And get a picture.
William Robb
</snip>
