On 19/12/09 12:19, Phil Thompson wrote: > On 19/12/2009 Mark Rogers wrote: > >> and offer decent support on a chargeable basis >> when needed. >> > then get lambasted on BBC Watchdog for using 50p or more per minute > chargeable support lines "to fix a problem with the service they are > supposed to provide". > > I do agree with your point, but not sure it would work in the current > Idiocracy. >
Watchdog will always find something to complain about, in my experience their legitimate causes get lost in the "noise" of poor half-baked investigations. On the odd occasion I watch it and I see a company defend their process correctly (ie showing that the customer was clearly shown what they were getting and has been delivered exactly that) then the company tends to come out of it better than Watchdog! -- Mark Rogers // More Solutions Ltd (Peterborough Office) // 0844 251 1450 Registered in England (0456 0902) @ 13 Clarke Rd, Milton Keynes, MK1 1LG _______________________________________________ Peterboro mailing list Peterboro@mailman.lug.org.uk https://mailman.lug.org.uk/mailman/listinfo/peterboro
