On 20 Dec 2009, at 09:03, Mark Rogers wrote: > On 19/12/09 16:58, Steve Tompkins-MacQueen wrote: >> On 19 Dec 2009, at 10:21, Mark Rogers wrote: >> >> >>> On the other hand, it's a perfectly legitimate business model to get as >>> many customers as possible on a miniscule margin, and let the ones with >>> problems flounder until they leave. >>> >> It may be legitimate but it's not moral and it is this sort of thinking that >> makes the would a BAD place. >> > > You will of-course have noted (in what I said after that quote) that my > own company offers ADSL on a different business model where we do charge > more and do support it. It is very hard to compete with the likes of CPW > because most people still shop on price only. >
My statment was/is not mean as an attack on your company but it is not moral becous "most people"/some people have no chouse but to shop on price and as such are being abused. > However, I still defend that business model, I have only just read this! :-( I am finding it dificalt to be member of a group with other members in it who can defend such a business model. > much as I would never > choose to run a business using it myself. It's simply supply and demand; > the majority out there just look for the cheapest price and create the > demand for this type of product, and it's not really that different from > no-frills airlines or supermarkets like Aldi and Lidl. I would say that > there are some rough edges - they should let people out of their > contracts more easily, for example, and should certainly make it more > clear exactly what they're offering. But surely most people do know that > providing support costs money and if you choose the absolute lowest > price then you're unlikely to get the best support? When millions of > people make their choice of ADSL provider purely on the basis of lowest > price, surely we should be blaming that mentality instead? > > On a related (and on-topic!) note: what level of support do you expect > from Ubuntu or other Linux distros (or indeed from other FOSS software)? > The support model has to be different because of the charging model. > Generally support is pretty good too, but that's because you start > looking in the forums first rather than picking up the phone and calling > Canonical (unless you're paying for support directly from them). There > is quite a lot of reasonable community support for CPW, it's just their > own telephone support lines that stink. > > Disclaimer: I do not work for CPW, and would never choose a CPW ADSL > line on their current business model. All my comments relate equally to > other budget providers, including Virgin who I do use, and who stink > every bit as badly as CPW. I chose it on the basis of cost, and while it > works I'll use it, and when it stops working I'll ditch it for something > else. (My excuse: I have a wedding to save up for!) > > -- > Mark Rogers // More Solutions Ltd (Peterborough Office) // 0844 251 1450 > Registered in England (0456 0902) @ 13 Clarke Rd, Milton Keynes, MK1 1LG > > > _______________________________________________ > Peterboro mailing list > Peterboro@mailman.lug.org.uk > https://mailman.lug.org.uk/mailman/listinfo/peterboro > _______________________________________________ Peterboro mailing list Peterboro@mailman.lug.org.uk https://mailman.lug.org.uk/mailman/listinfo/peterboro
