Hi Aayra, As the PostgreSQL community as such does not really offer either form of service, this is indeed a question for your vendor.
I am not really sure what sort of answer you are expecting. Kind regards, Jan > On 24 Mar 2026, at 03:16, Aayra Singh <[email protected]> wrote: > > Classification: Confidential > > Hi Adrian, > > We wish to know the difference between product and integration support. The > vendor gave us your contact to answer the technical queries. Kindly assist. > > Thanks, and Regards > Aayra Singh > Senior Management Trainee - Global Procurement Services > > HCLTech > Supercharging ProgressT > hcltech.com <http://hcltech.com/> > 5th Floor, Tower-3 > Sector-126, Noida-201303, India > > Mob: +91 8146946337 > Email: [email protected] <mailto:[email protected]> > > > > > -----Original Message----- > From: Adrian Klaver <[email protected] > <mailto:[email protected]>> > Sent: Tuesday, March 24, 2026 1:54 AM > To: Aayra Singh <[email protected] <mailto:[email protected]>>; > [email protected] <mailto:[email protected]> > Cc: SAM <[email protected] <mailto:[email protected]>>; Annes Joseph > <[email protected] <mailto:[email protected]>> > Subject: Re: PostGre SQL/ HCL > > [CAUTION: This Email is from outside the Organization. Unless you trust the > sender, Don't click links or open attachments as it may be a Phishing email, > which can steal your Information and compromise your Computer.] > > On 3/23/26 3:16 AM, Aayra Singh wrote: >> Classification: *Confidential* >> >> Hi Team, >> >> I am from the Procurement team at HCLTech. >> >> We have purchased PostGre SQL through one of our vendors. >> >> We were informed through them that the product support is included in >> license cost but not integration support that user need to do on his own. >> >> Could you please explain what specifically is covered by "product >> support" versus "integration support"? > > Postgresql is opensource, you are free do with what you want. If you went > through a third party vendor to buy support you will need to contact that > vendor to find what that support package covers. > >> >> User requirement is for support for the PostgreSQL database itself. >> They are not looking for support for the software used to integrate >> .NET applications with PostgreSQL. >> >> Also can you please check if we can also buy one of the licenses from below? >> >> https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpost >> grespro.com >> <http://grespro.com/>%2Fproducts%2Fpostgrespro%2Fstandard&data=05%7C02%7Caayra.s >> ingh%40hcltech.com >> <http://40hcltech.com/>%7C6b547fe91618444398da08de891a2a94%7C189de737c93a4f >> 5a8b686f4ca9941912%7C0%7C0%7C639098942662825648%7CUnknown%7CTWFpbGZsb3 >> d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoi >> TWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Fu9kpR6ZQFh5Taua0PkpalcJOB >> rNI9f6z6ylv62MKxE%3D&reserved=0<https:// >> postgrespro.com/products/postgrespro/standard >> <http://postgrespro.com/products/postgrespro/standard>> >> >> https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpost >> grespro.com >> <http://grespro.com/>%2Fproducts%2Fpostgrespro%2Fenterprise&data=05%7C02%7Caayra >> .singh%40hcltech.com >> <http://40hcltech.com/>%7C6b547fe91618444398da08de891a2a94%7C189de737c93a >> 4f5a8b686f4ca9941912%7C0%7C0%7C639098942662846518%7CUnknown%7CTWFpbGZs >> b3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIj >> oiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=VmMLTDnJ0PC3g7Qp6OG1Vwt2 >> 0AQ38ePQlIgUqGwUH6w%3D&reserved=0<https:// >> postgrespro.com/products/postgrespro/enterprise >> <http://postgrespro.com/products/postgrespro/enterprise>> >> >> Thanks, and Regards >> >> Aayra Singh >> >> Senior Management Trainee - Global Procurement Services >> >> *HCLTech* >> >> Supercharging ProgressT >> >> _hcltech.com <http://hcltech.com/> >> <https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww. >> hcltech.com >> <http://hcltech.com/>%2F&data=05%7C02%7Caayra.singh%40hcltech.com >> <http://40hcltech.com/>%7C6b547fe91618 >> 444398da08de891a2a94%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C6390 >> 98942662859033%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiI >> wLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7 >> C%7C&sdata=UBvt%2F98eX1i%2FMTfjz21Fr6jLvpFjoGb0TdNz9%2F%2B4EoE%3D&rese >> rved=0>_ >> >> 5^th Floor, Tower-3 >> >> Sector-126, Noida-201303, India >> >> Mob: +91 8146946337 >> >> Email: [email protected]_ >> >> 168CC222 >> >> ::DISCLAIMER:: >> ---------------------------------------------------------------------- >> -- The contents of this e-mail and any attachment(s) are confidential >> and intended for the named recipient(s) only. E-mail transmission is >> not guaranteed to be secure or error-free as information could be >> intercepted, corrupted, lost, destroyed, arrive late or incomplete, or >> may contain viruses in transmission. The e mail and its contents (with >> or without referred errors) shall therefore not attach any liability >> on the originator or HCL or its affiliates. Views or opinions, if any, >> presented in this email are solely those of the author and may not >> necessarily reflect the views or opinions of HCL or its affiliates. >> Any form of reproduction, dissemination, copying, disclosure, >> modification, distribution and / or publication of this message >> without the prior written consent of authorized representative of HCL >> is strictly prohibited. If you have received this email in error >> please delete it and notify the sender immediately. Before opening any >> email and/or attachments, please check them for viruses and other defects. >> ---------------------------------------------------------------------- >> -- > > > -- > Adrian Klaver > [email protected]
