So is there a mailing list for RHL9? Or for RHEL? On Thu, 2003-03-27 at 18:15, Jef Spaleta wrote: > On Thu, 2003-03-27 at 19:20, Michael Schwendt wrote: > > > Actually, public feedback on what users and potential customers > > think about the comprehensibility and clearness of Red Hat's product > > information pages, and what they think about the pricing itself, is > > far more interesting and relevant than any attempts on cutting down > > the remaining traffic on this (probably already dying) list. > > I didn't say it wasn't interesting subject matter. I'm saying this whole > line of debate is getting rather repetitive, and dull. And I am > suggesting that anyone who really cares will use a phone and talk to a > sales drone as instructed on the webpages...yeesh. I certainly don't > care enough to shuffle my fat arse over to the phone all the way on the > other side of the room. But I'm not going to DEMAND Red Hat to address > these issue of a beta mailing list. I expect Red Hat sales department to > address these issue through their chosen method of communication...the > phone...a perfectly viable tool for user feedback...even in the digital > age. > Its a perfectly delicious subject to debate...except for the fact that > no one doing the debating has any "facts"...and no one doing the > debating seems inclined to go research the facts via phone, as > instructed on the webpages, if the information on the webpages is too > difficult to digest...which it seems to be for a lot of us here. > > > I think > > the sales department would revise the web pages if they got many > > repetitive questions by phone. > > Thats a good reason for everyone who CARES, to call. I have a very > strong gut feeling most of the people posting at this point don't really > care and are just getting their daily exercise by typing out a > post...like me....i'm going to burn something like 200 calories by the > time i finish this rant. > > > But consider all those visitors who > > don't call them and who misunderstand the pricing model. Imagine > > someone got a false picture and ordered and later learned that the > > renewal of the annual subscription is much more expensive. > > They should really call and talk to a sales rep before the buy the > product. Looking over a mailinglist about it isn't going to clear it up. > But in case anyone is lurking, I'll give them some free advice. > Expecting real information to turn up here that will affect their > purchasing decisions is folly, and the should pick up the phone and call > red hat's sales number as listed in the Enterprise productline webpages, > to make sure they really understand what is going on. The phone number > is there for a reason. Anyone who thinks this beta list is a good place > to get concrete information needs to have their head examined. > > > Surely > > something you would to avoid, even if it were only once. It doesn't > > really matter on what mailing-list this comes up. As you know, > > people from Red Hat read these lists, too. > > And very very few of them post, and at no point did anyone ever suggest > that this was a place were any problems with redhat would be addressed > officially....and this line of debate is getting rather stale. Let me > sum up. People are confused....and are EXPECTING Red Hat to fully > address this confusion on this beta list. Silly people. Maybe a Red Hat > sales demigod will make an extensive explanation with words limited to a > maximum of 2 syllables, on the mailing list...here is where that "hold > yer breath" idea comes into play again. > > Since this is the beta list..how about this...how about someone file a > bugtix in bugzilla for rhn or the redhat website and actually get > their gripes about how confusing things are down in bugzilla, so the rhn > developers or the website maintainers can be sure to catch it. When did > anyone ever suggest that making reference to any > problem..cough..bug...on this list would make the right person aware of > the bug. As of now confusion over the pricing structure seems to have > been confirmed on the list...thats about as much as you can expect to > get in this list. Now, you can either call Red Hat's sales phone number > and get more info...or you can file a bug with bugzilla asking Red Hat > to make the info in rhn or the website clearer as to what you get for > yer money. But, anymore back and forth on this between people who are > guessing at what the options are is just a waste of bandwidth...or you > can hold yer breath and wait for a Red Hat sales rep to make a long > detailed explanation to the list...and watch them do just that to spite > me. > > -jef"1-888-REDHAT-1"spaleta
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